Shop Terms & Conditions

These terms and conditions (‘Terms’) govern the use of the e-commerce (shop) section of the website https://www.kingswoodaesthetics.co.uk/ (‘Store’) by users (‘you’ or ‘your’) and their relationship with:

(i) Kingswood Clinic Ltd (trading as www.kingswoodaesthetics.co.uk) whose registered office is at Gerrans, Forest Drive, Kingswood, Tadworth KT20 6LN, UK.

Please read the terms and conditions carefully, as they affect your legal rights and obligations. If you do not agree to these Terms and Conditions, please do not access or use the Store. By ordering our goods you agree to comply with these terms and conditions. It is recommended that you download a copy of these Terms and Conditions so that you have them at your fingertips.

If you have any questions about these terms and conditions, please contact us on admin@kingswoodaesthetics.co.uk

1.      Agreement

By using the Store you agree to be bound by these Terms.

2.      Amendments

We reserve the right to update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Store. It is your responsibility to check for such changes. The changes will apply to the use of the Store after we have given such announcement. If you do not wish to accept the new Terms you should not continue to use the Store. If you continue to use the Store after the date on which the change comes into effect, your use of the Store indicates your agreement to be bound by the new Terms; and modify or withdraw, temporarily or permanently, this Store and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Store or its contents.

3.      Registration

You warrant that the personal information which you are required to provide when you register is true, accurate, current and complete in all respects; and you are not impersonating any other person or entity.

The products purchased on this site are for private and domestic use only and are not for re sale. You will notify us immediately of any changes to the personal information by e-mailing or telephoning our customer service representatives at admin@kingswoodaesthetics.co.uk

4.      Privacy Policy

We will treat all your personal information as confidential and we will only use it in accordance with our Privacy Policy.

When you shop on this Store Website, we will ask you to input personal details in order for us to identify you, such as your name, e-mail address, billing address, delivery address, credit card or other payment information. We confirm that this information will be held by us in accordance with the registration we have with the Data Commissioner’s office.

5.      Protecting Your Security

To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases.

We take the risk of internet fraud very seriously. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. There is a possibility we may contact you to make additional security checks and we ask for your co-operation to enable us to complete them. We will not tolerate fraudulent transactions and such transactions will be reported to the relevant authorities.

By accepting these terms and conditions you consent to such checks being made. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.

6.      Compliance

The Store may only be used for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Store and its use. You agree not to upload or transmit through the Store any computer viruses or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer; and any material which is defamatory, offensive or of an obscene character

7.      Indemnity

You agree to fully indemnify, defend and hold us, and our officers, directors, employees and suppliers, harmless immediately on demand, from and against all claims, losses, costs and expenses, including reasonable legal fees, arising out of any breach of these Terms by you, or any other liabilities arising out of your use of this Store or any other person accessing the Store using your personal information.

8.      Third Party Links

As a convenience to our customers, the Store may include links to other websites or material which is beyond our control. For your information, we are not responsible for such websites or material nor do we review or endorse them. We will not be liable, whether directly or indirectly, for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources.

9.      Orders

All orders are subject to acceptance and availability. If the goods ordered are not available you will be notified by e-mail (or by other means if no e-mail address has been provided). You will have the option either to wait until the item is available from stock or to cancel your order. KINGSWOOD CLINIC Ltd reserves the right to control sales of products to what it considers to be a reasonable number per person.

Any orders placed by you will be treated as an offer to purchase the goods from us and we have the right to reject such offers at any time. You acknowledge that any automated acknowledgment of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods advertised on the Store. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later. We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be liable for any loss you may suffer if a third party procures unauthorised access to any data provided by you when accessing or ordering from the Store.

You will assume the risk for the products once they have been delivered to the delivery address which you specified when ordering the products. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Notwithstanding that risk of loss or damage to the products only passes to you once they have been delivered to the delivery address, ownership of the products shall pass to you on the later of: (a) the products being dispatched by us; and (b) us receiving payment in respect of the same.

10.  Cancellation Rights

Where you have purchased the goods as a consumer (i.e. for private use as opposed to business use), you are entitled to cancel any contract completed with us within 14 days from the day on which you acquire physical possession of the goods.

If you wish to cancel a contract pursuant to this clause, please see our Returns Policy for further details on how to do this.

11.  Returns

We accept returns for all orders, provided they are in pristine condition. This means they’re unopened, unused, undamaged, and any seals are intact.

You have 14 days from the date of receiving your item to notify our customer services that you wish to start a return.

If you receive a damaged, faulty, or incorrect item, please contact our customer service team who will resolve this for you on a case-by-case basis. This process must be started within 5 days of receipt of the order. Please have photographic or video evidence to help us process your claim as quickly as possible.

Please note, we do not offer exchanges. You will need to place a new order and return your original order for a refund.

For customer services please contact admin@kingswoodaesthetics.co.uk, and they will assist you with any problems and inform you where to send the return.

You are responsible for the suitable packaging, arrangement of and cost of returning your order to us and you must use a fully tracked service to ensure the safe receipt of your return. We do not accept responsibility for returns we do not receive or that are received damaged.  

The returned goods should be received by us within 14 days of informing us of the intended return.

Once received, we will refund the amount for the returned goods and send you a notification via email. This can take 3-5 working days from the date we receive the return.

Your refund should be returned to your account within 10 working days and we will send you an email to let you know it’s on its way.

If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team on admin@kingswoodaesthetics.co.uk

This policy is offered in-accordance with your legal rights.

12.  Delivery

Please see the delivery section of our Store for details of delivery costs and arrangements.

13.  Price and Payment

All prices shown are inclusive of VAT (only where applicable – see below) at the current rates and are correct at the time of entering the information onto the system. We reserve the right, however, to change prices at any time without notice to you. If your delivery address is within the United Kingdom, no additional taxes will be charged to you. We currently only ship to the United Kingdom, Channel Islands and the Republic of Ireland. No orders will be accepted outside of this jurisdiction.

If your delivery address is outside of the United Kingdom you may be subject to import duties and taxes (including VAT), which are levied once a delivery reaches your destination country. Any such additional charges must be borne by you. (if your delivery address is inside the European Union (‘EU’) see ‘Customs clearance responsibilities for EU delivery addresses’). You should note that customs policies and practices vary widely from country to country. We recommend that you contact your local customs office for information.

Please note that when shipping goods from outside the United Kingdom, cross border shipments may be subject to opening and inspection by customs authorities. In respect of all goods dispatched to you to an address outside of the United Kingdom, you are deemed to be the importer of the goods and must therefore comply with all the laws and regulations of the country into which the goods are being delivered.

Payment can be made by any major credit or debit card via the Stripe payment processing platform. Payment will be debited and cleared from your account before the dispatch of your good or provision of the service to you.

If payment is to be made via a credit card, a pre-auth value of £0.01 will be held against the card until the card issuer validates the payment.

In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. We always try and ensure that the prices of goods shown on our Store are accurate, but occasionally genuine errors may occur. If we discover an error in the price of the goods that you have ordered we will let you know as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If you cancel your order and you have already paid for the goods, then you will receive a full refund.

You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to or does not, for any reason, authorise payment to us we will not be liable to you for any delay or non-delivery.

If your credit or debit card payment is not processed successfully for any reason, we reserve the right to reattempt to process payment within 48 hours. In the event that the payment is still unsuccessful, we will give you at least 48 hours’ notice in advance of any further reattempt to process payment by sending an email to the email address you have provided to us. If you do not want us to reattempt to process payment, you must cancel your order in advance.

You may only use one discount code with each order. We reserve the right to reject or cancel any orders where you add more than one discount code to the basket. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value.

Please familiarise yourself with these terms and conditions before you place an order as we reserve the right to reject or cancel any orders which do not comply with these terms even if your credit or debit card has been charged. If there is any inconsistency between the terms and conditions upon which the discount codes were issued and these terms and conditions, the discount code terms and conditions prevail. A copy of the discount code terms and conditions can be obtained by mailing or telephoning our customer service representative at: admin@kingswoodaesthetics.co.uk

14.  Gift Vouchers and Credit

The Kingswood Aesthetics Gift Voucher can only be used to buy treatment services from Kingswood Aesthetics, and may not be used to buy any product sold by the www.kingswoodaesthetics.co.uk Store. Our normal terms and conditions, together with the terms and conditions below, apply to the purchase of your gift voucher. You can email it to family and friends, or print it out to give to them personally.

The voucher is available in any Pound sterling value denomination. Gift Vouchers are issued via GiftUp! using an electronic voucher code which can then be redeemed upon purchasing a treatment service from Kingswood Aesthetics and are not valid for use in the Store section of the website.

Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. You will not receive anything in the post for Gift Vouchers that you order. Once you have received the electronic Gift Voucher code you can then forward on this email to the gift recipient, or you can print out the voucher and give it to them.

Gift Vouchers are valued and issued in GBP Pounds. You cannot use your Gift Voucher in conjunction with any other discount.

We can only reissue gift vouchers which have not been redeemed. For the avoidance of doubt, the original gift voucher will be void if we issue a replacement.

The risk of loss and title for a Gift Voucher shall pass to the purchaser upon our electronic transmission of the Gift Voucher to the purchaser or designated recipient, whichever is applicable. We are not responsible if any Gift Voucher is lost, stolen, destroyed or used without your permission

Gift Vouchers cannot be returned or refunded, except in accordance with your statutory rights. The value of the gift voucher cannot be converted back to cash.

15.  Customs clearance responsibilities for EU delivery addresses (For orders dispatched from the UK only);

For deliveries to addresses within the EU, for legal purposes you are the importer of the goods, and are responsible for any import formalities as well as any duties, tariffs, or taxes which may be charged by any customs authority. However, we have collected these amounts from you as part of your purchase, and by agreeing to these terms, you hereby authorise us to appoint our designated carrier(s) to carry out any required customs formalities on your behalf, including payment of any duties, tariffs, or taxes to the appropriate customs authority. The designated carrier will deliver the goods to you in addition to carrying out the customs formalities on your behalf. These customs formalities will be carried out in different countries depending on the country in which your delivery address belongs, and the carrier used.

This means that you will be charged duties, tariffs, or taxes at the rate applicable in the clearance country – these will be paid on your behalf by the designated carrier. These clearance countries are subject to change without notice being provided to you.

By accepting these terms, you consent to us appointing a designated carrier to act on your behalf as described above, and that the designated carrier is acting solely for you as your customs direct representative.

We do not issue tax invoices for shipments to the EU from the UK. Any proof-of-sale document we provide at your request is provided entirely at our discretion and serves as a record of your purchase only. The document may not comply with the requirements imposed by the tax authorities in your local jurisdiction for the purposes of reclaiming VAT, and we are unable to provide additional documentation in this regard.

16.  Eligibility to Purchase

To be eligible to purchase goods on this Store and lawfully enter into and form contracts on this Store under English law you must, if an individual, be 18 years of age or over; and register your real name, address, phone number, e-mail address any other details requested. By offering to purchase goods you represent to us that you are 18 years of age or over and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

17.  Intellectual Property

The content of the Store is protected by copyright, trade marks, database and other intellectual property rights and you acknowledge that the material and content supplied as part of the Store shall remain with us or our licensors. You may retrieve and display the content of the Store on a computer screen, store such content in electronic form on disk (but not any server or other storage device connected to a network) or print one copy of such content for your own personal, non-commercial use, provided you keep intact all and any copyright and proprietary notices. You may not otherwise reproduce, modify, copy or distribute or use for commercial purposes any of the materials or content on the Store.

18.  Limitation of Liability

Notwithstanding any other provision in the Terms, nothing in these Terms affect or limit your rights as a consumer under English law; or will exclude or limit our liability for death or personal injury resulting from our negligence. The Store is provided on an ‘as is’ and ‘as available’ basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Store and any information provided by you. You must bear the risk associated with the use of the Internet.

Whilst we will try to ensure that material included on the Store is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Store. If we are informed of any inaccuracies in the material on the Store we will attempt to correct this as soon as we reasonably can.

In particular, we disclaim all liabilities in connection with the following: incompatibility of the Store with any of your equipment, software or telecommunications links; technical problems including errors or interruptions of the Store; unsuitability, unreliability or inaccuracy of the Store; and failure of the Store to meet your requirements. To the full extent allowed by applicable law, you agree that we will not be liable to you or any third party for any consequential or incidental damages (both of which terms includes, without limitation, pure economic loss, loss of profits, loss of business, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Store.

19.  Severance

If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms and shall not affect the validity and enforceability of any remaining provisions of the Terms.

20.  Waiver

No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

21.  Entire Agreement

These Terms form the entire basis of any agreement reached between you and us.

22.  Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

23.  Reviews

If you submit a review, you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media.

You grant Kingswood Aesthetics.com and its sub-licensees the right to use the name that you submit in connection with such content, if they choose.

You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content.

You agree to perform all further acts necessary to perfect any of the above rights granted by you to KingswoodAesthetics.co.uk, including the execution of deeds and documents, at the request of KingswoodAesthetics.co.uk.

You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to KingswoodAesthetics.co.uk:

The content and material is accurate;

Use of the content and material you supply does not breach any applicable KingswoodAesthetics.co.uk guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify KingswoodAesthetics.co.uk for all claims brought by a third party against KingswoodAesthetics.co.uk arising out of or in connection with a breach of any of these warranties.

24.  Gift With Products Promotions

Where we are offering a free gift with a product, we shall only provide one free gift per transaction (irrespective of how many products are purchased). The free gift is subject to availability and we reserve the right to change the free gift for an alternative gift.

In order for us to facilitate the provision of a free gift, it may be necessary for us to include the free gift on our Store at a nominal value. For the avoidance of doubt, you are not entitled to ‘purchase’ the free gift without purchasing the product it is provided free with and any attempt to ‘purchase’ the free gift will be cancelled (notwithstanding any automated communication you may receive acknowledging your order). In the unlikely event that the free gift is despatched to you, you shall be obliged to return the free gift upon written request.